Inquiries

Sony Optiarc Inc. does not directly sell or provide support for its products to individual customers.

If you require information about using its products or firmware upgrades, or you have questions relating to repair of products, please refer to the retailer at which you made your purchase or the manufacturer of your computer or peripheral equipment.

For other enquiries, please complete the form below after reading the following information and agreeing to the terms and conditions.

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Please make your inquiry after carefully reading the following information.
Please understand that, depending on its content, Sony Optiarc reserves the right not to reply to your opinion or question. Sony Optiarc also has a strict policy of not responding to inquiries that contain any defamatory, obscene or offensive material.

1. Sony Optiarc undertakes to manage responsibly the personal information you have provided in your inquiry in accordance with the Sony Group Privacy Policy and to use it only for responding to your inquiry. Depending on its content, Sony Optiarc may provide your personal information to other companies in the Sony Group. Sony Optiarc shall not provide your personal information to any other third party or use it for any purpose other than the purposes above.

2. The reply that Sony Optiarc sends you is sent to you personally for the sole purpose of responding to your inquiry.

3. The provisions of "Handling of information on this website" apply to use of this page. When sending an email to Sony Optiarc, you are deemed to have agreed to these conditions. Please see here for more details.

4. Please understand that it may take several working days to respond to your inquiries, depending on their content.

5. A relevant company in the Sony Group may respond directly to your questions depending on their content.

6. Personal Information of Customers Under Fifteen (15) Years Old shall not be collected.